AS OUR PATIENT, YOU HAVE THE RIGHT TO:         

– RECEIVE PROMPT, APPROPRIATE AND COMPASIONATE TREATMENT IN A CLEAN AND SAFE ENVIRONMENT THAT WILL PROTECT YOU FROM ANY FORM OF HARM

-RECEIVE EQUAL OPPORTUNITIES FOR QUALITY HEALTH CARE REGARDLESS OF AGE, SEX, NATIONALITY, RACE, RELIGION, OR SOCIAL STATUS.

-CHOOSE THE ROOM WHERE YOU WISH TO BE ADMITTED, DEPENDING ON YOUR FINANCIAL CAPABILITY

-CHOOSE YOUR ATTENDING PHYSICIAN AND ALL OTHER SPECIALISTS WHO MAY NEED TO BE CALLED TO CO-MANAGEMENT YOUR MEDICAL OR SURGICAL CONDITION

-BE GIVEN PRIOR NOTICE BY YOUR ATTENDING PHYSICIAN ABOUT THE NEED FOR REFERRAL TO ANOTHER APPROPRIATE SPECIALIST

-BE ORIENTED ON HOSPITAL POLICIES REGARDING YOUR CONFINEMENT, REQUIRED DEPOSITS, INSURANCE COVERAGE, PACKAGE DEALS, PROGRESS BILLING, AND SETTLEMENT OF YOUR  HOSPITAL BILLS.

-BE ORIENTED ON YOUR RIGHTS AND RESPONSIBILITIES AS OUR PATIENT AND BE TREATED WITH DUE RESPECT AND COURTESY

-BE INFORMED OF THE TREATMENT OPTIONS FOR YOUR CONDITIONS SO THAT YOU AND YOUR PREPARATIONS, INCLUDING REQUIRED FASTING HOURS

-RECEIVE COMPLETE INFORMATION ABOUT THE RESULTS OF ALL YOUR DIAGNOSTIC EXAMINATIONS AND THEIR IMPLICATIONS

-RECEIVE ALL PERTINENT  INFORMATION PRIOR TO SIGNING ANY CONSENT OR WAIVER

-RECEIVE HONEST AND FACTUAL INFORMATION ABOUT YOUR DIAGNOSIS, PROGNOSIS, POSSIBLE COMPLICATIONS  AND PLAN OF TREATMENT- IN LAYMAN’S TERMS THAT WILL MAKE YOU UNDERSTAND YOUR CONDITION

-EXPECT THAT YOUR FAMILY WILL BE DULY INFORMED IF YOU ARE SUFFERING FROM A TERMINAL/ INCURABLE ILLNESS AND BE GIVEN THE OPTION TO REFUSE FURTHER TREATMENT AND TAKE YOU HOME INSTEAD

-BE ACCORDED PRIVACY AND CONFIDENTIALITY OF YOUR CONDITION AND MEDICAL RECORDS

-BE INFORMED OF THE HOPSITAL LIMITATIONS, AS FAR AS CERTAIN FACILITIES ANG SERVICES ARE CONCERNED, AND THE OPTION FOR POSSIBLE TRANSFER TO ANOTHER HOPSITAL FOR FURTHER EVALUATION AND MANAGEMENT, AS NEEDED

-BE ORIENTED ON DIETARY RESTRICTIONS OR LIMITATIONS ON PHYSICAL ACTIVITIES, AS WARRANTED

-BE PROVIDED WITH ALL THE MEDICATIONS AND SUPPLIES NEEDED DURING YOUR CONFINEMENT AND NOT BE EXPECTED TO PURCHASE THEM ELSEWHERE

-REFUSE VISITORS, BE INTERVIEWED BY STUDENT DOCTORS/ NURSES OR BE INCLUDED IN ANY  RESEARCH PROJECT

-REFUSE  “EXTRAORDINARY MEANS” WHEN YOUR CONDITION IS TERMINAL

-ASK FOR CONFERENCE WITH ALL YOUR DOCTORS  SO THAT YOU AND YOUR FAMILY CAN BE PROPERLY INFORMED ABOUT YOUR PROGNOSIS OF YOUR CONDITION

-CALL THE ATTENTION OF THE HOPSITAL  MANAGEMENT  ABOUT YOUR COMPALAINS REGARDING CERTAIN PERSONNEL OR POLICIES OR YOUR COMMENTS SUGGESTIONS FOR IMPROVEMENT OF SERVICES

-DESIGNATE A REPRESENTATIVE TO RECEIVE INFORMATION, GIVE CONSENT, REFUSE TREATMENT OR DIAGNOSTIC EXAMINATION ON MY BEHALF WHEN YOU ARE UNABLE TO DO SO

-INQUIRE ABOUT THE APPROXIMATE COST OF YOUR HOSPITALIZATION AND DOCTOR’S FEES

-CLARIFY/ VERIFY ANY ITEM IN YOUR STATEMENT OF ACCOUNTS BEFORE YOU SETTLE YOUR HOSPITAL BILLS

-BE EXTENDED SENIOR CITIZENS DISCOUNT, IF APPLICABLE, AND ENJOY PHILHEALTH BENEFITS

-RECEIVE WRITTEN DISCHARGE PLAN ABOUT THE MEDICINES YOU NEED TO TAKE AT HOME (NAME, DOSE, AND TIME OF INTAKE, DURATION), DIETARY INSTRUCTIONS, SPECIAL PRECAUTIONS, AND DATE/TIME OF YOUR OUT-PATIENT FOLLOW-UP , AS NEEDED WITH YOUR ATTENDING PHYSICIAN/S

AS OUR PATIENT, IT IS YOUR RESPONSIBILITY TO:

-PROVIDE COMPLETE AND ACCURATE DATA REGARDING YOUR NAME,  AGE, BIRTHDAY, CIVIL STATUS, RELIGION, NATIONALITY, BIRTHPLACE, HOME AND BUSINESS ADDRESS, OCCUPATION, TELEPHONE NUMBER/S, INSURANCE COMPANY, RESPONSIBLE PARTY

-GIVE ALL PERTINENT INFORMATION ABOUT YOUR FAMILY AND PERSONAL HISTORY, PAST ILLNESSES, PAST HOSPITALIZATIONS, FOOD AND DRUG ALLERGIES, CURRENT MEDICATIONS BEING TAKEN, AND OTHER PERTINENT SIGNS AND SYMPTOMS WHICH CAN FACILITATE THE DIAGNOSIS AND TREATMENT OF YOUR MEDICAL OR SURGICAL CONDITION

-BE HONEST ABOUT YOUR SOCIAL AND FINANCIAL STATUS SO THAT THE HOSPITAL AND YOUR DOCTORS CAN HELP YOU SAVE ON YOUR COST OF TREATMENT

-ABIDE BY THE HOSPITAL’S POLICIES ON VISITING HOURS, RULES AND REGULATIONS PERTINENT ON YOUR CONFINEMENT

-LEAVE YOUR VALUABLES AND PERSONAL BELONGINGS AT HOME OR UNDER THE RESPONSIBILITY OF YOUR WATCHER/COMPANION SINCE THE HOSPITAL WILL NOT BE HELD LIABLE FOR THEIR LOSSES

-LEAVE DEADLY WEAPONS AT HOME

-COMPLY WITH NO SMOKING POLICY

-TREAT HOSPITAL STAFF AND PERSONNEL WITH EQUAL RESPECT AND COURTESY

-EXTEND FULL COOPERATION TO HOSPITAL STAFF AND PERSONNEL IN ORDER TO FACILITATE THE DELIVERY OF EFFICIENT AND EFFECTIVE HEALTH CARE

-BE HONEST WITH HOSPITAL MANAGEMENT AND DOCTORS ABOUT YOUR FINANCIAL CONSTRAINTS SO THAT YOU WON’T END UP BEING UNABLE TO SETTLE YOUR ACCOUNTS

-KNOW THE INCLUSIONS AND EXCLUSIONS OF COVERAGE OF YOUR HEALTH INSURANCE

-PAY FOR HOSPITAL CHARGES AND PROFESSIONAL FEES

POLICY ON VISITATION

1. Visiting hours for patients is from 8:00 AM to 9:00 PM daily.

2. Only two (2) visitors will be allowed to enter the patient’s room at any given time.

3. Children below seven (7) years of age are not allowed inside the Hospital premises in order not to expose them to various illnesses.

4. Electrical appliances, gadgets, food in pots or pans, bottled drinks are prohibited inside the patient’s room and patient’s relatives waiting area. Food to be brought in must be stored in appropriate containers properly covered.

5. Liquor, firearms and/or deadly weapons are strictly prohibited inside the Hospital premises. These must be surrendered to the Security Officer on duty before entering the Hospital premises.